Refund and cancellation policy

Cancel Pro

Pro renews automatically each billing period until you cancel. You can cancel at any time before the next renewal date.

1. Email service@applilens.com from the Google account that bought Pro.
2. Use the subject “Cancel Applilens Pro” and say whether the plan is monthly or yearly.
3. We confirm the cancellation by email, usually within 2 business days.

After cancellation, Pro stays active until the end of the period you already paid for. We do not charge the next period. Cancelling does not remove unused credit-pack balances.

Subscription refunds

If you cancel within 14 days of the first charge for that period, and you have not opened a full insight during that period, we refund that charge. Renewal charges follow the same 14-day window measured from the renewal date. A charge outside that window, or a period in which you opened a full insight, is not refunded, except where the law requires a refund.

Credit packs

Credit packs are one-time digital purchases. If you have not spent any credit from that pack, you may request a refund within 14 days of the purchase. Once any credit from the pack has been used, the pack is not refundable, except where the law requires a refund.

Failed delivery and duplicate charges

If Waffo confirms a payment and Pro or the credits never arrive, or if the same order is charged twice, email us and we will deliver the purchase or refund the extra charge.

How to ask for a refund

Email service@applilens.com from the Google account used at checkout. Include the purchase date and whether you bought Pro or a credit pack. Approved refunds are sent to the original payment method through Waffo. Banks often take 5 to 10 business days to show the credit after we submit it.

Contact

Jin Dan
Individual operator of Applilens
Zhejiang Province, Hangzhou City
Email: service@applilens.com

Purchases are also covered by our Terms of Use.